pk57 Privacy Policy
At pk57, protecting the personal information of our users is a core operational responsibility. This Privacy Policy explains what data we collect, why we collect it, how it is stored and processed, and what rights you hold as a user of our Platform.
Privacy at a Glance
What This Policy Covers
These cards highlight key aspects of our data practices. They do not replace the full policy below, which governs our data relationship with you in its entirety.
Data We Collect
We collect registration details, transaction records, KYC documents, device and browser data, and betting activity. We collect only what is necessary to operate your account and meet our legal obligations.
Why We Use It
Personal data is used to operate your pk57 account, process transactions, verify identity, prevent fraud, meet regulatory requirements and — where you have consented — send promotional communications.
Who We Share With
We do not sell personal data. Limited sharing occurs with payment processors, identity verification partners, fraud prevention services and regulatory bodies — only where legally required or operationally necessary.
How We Protect It
SSL/TLS encryption across all Platform sessions, access controls, data minimisation principles and regular security reviews form the basis of our data protection approach. Sensitive documents are stored on secured infrastructure.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete or restrict the processing of your personal data. Requests can be submitted through our support channel at any time.
Cookies & Tracking
pk57 uses cookies and similar technologies for session management, analytics and, where consented, personalisation. Cookie preferences can be managed through your browser settings. Our cookie practices are detailed in Section 8.
1. Introduction
This Privacy Policy (hereinafter "Policy") describes how pk57 (hereinafter "pk57", "we", "us" or "our"), the operator of the online gambling and sports betting Platform at https://pk57.cam, collects, uses, stores, shares and protects personal data relating to users of the Platform (hereinafter "User", "you" or "your").
This Policy forms part of the wider contractual framework governing your use of pk57 and should be read alongside our Terms & Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and that your personal data will be processed as described herein.
pk57 takes its data protection obligations seriously. We collect only the personal data we genuinely need, retain it only as long as necessary, and apply appropriate technical and organisational measures to keep it secure. If you have any questions or concerns about how your data is handled, the contact details at Section 14 of this Policy are available at all times.
Scope Note: This Policy applies to personal data collected through the pk57 website and any associated mobile interface. It does not apply to third-party websites or services that may be referenced contextually on the Platform. pk57 is not responsible for the privacy practices of third parties.
2. Definitions
For the purposes of this Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably identify a living individual, either directly or in combination with other information held by pk57. |
| Processing | Any operation performed on personal data — including collection, storage, use, disclosure, erasure or any combination thereof. |
| Data Controller | The entity that determines the purposes and means of processing personal data. For data collected through the pk57 Platform, the data controller is the pk57 operator. |
| Data Processor | A third party that processes personal data on behalf of the Data Controller under documented instructions — such as a KYC verification provider or payment processor. |
| Consent | A freely given, specific, informed and unambiguous indication of the User's agreement to the processing of their personal data for a stated purpose. |
| KYC | Know Your Customer — the identity, age and source-of-funds verification process required by the operator before processing withdrawals or permitting continued account activity. |
| Cookie | A small text file placed on a User's device by the Platform for session management, analytics or personalisation purposes. |
| Platform | The pk57 website and associated mobile interface accessible at https://pk57.cam. |
3. Data We Collect
3.1 Registration Data
When you create a pk57 account, we collect the information you provide during the registration process. This typically includes your full name, date of birth, email address, residential address, username and chosen password (stored in hashed form — never in plain text).
3.2 Identity Verification (KYC) Data
To comply with our obligations under the operator's license and to prevent underage gambling and fraud, we collect and process identity verification documents. These may include a copy of your CNIC (Computerised National Identity Card), passport, a proof-of-address document such as a recent bank statement, and a selfie or liveness capture confirming you are the document holder.
3.3 Financial Data
We collect transaction records relating to deposits, withdrawals, bonuses and betting activity. We do not store full card numbers or full mobile wallet credentials on our servers — payment processing is handled by our contracted payment service providers under strict security standards. We retain records of transaction amounts, dates, methods and outcomes.
3.4 Usage and Technical Data
We automatically collect technical data when you access the Platform, including your IP address, device type, operating system, browser version, screen resolution, session duration, pages visited, clicks and navigation paths. This data is used for security monitoring, fraud detection and improving Platform performance.
3.5 Communications Data
If you contact our support team via live chat or email, we retain records of that correspondence — including the content of your messages, timestamps and the nature of the query — for quality assurance, dispute resolution and regulatory compliance purposes.
3.6 Responsible Gambling Data
Where you voluntarily set deposit limits, loss limits, session time limits or request self-exclusion, we retain records of those elections and their effective dates. This data is processed specifically for the purpose of giving effect to your responsible gambling preferences and is not used for marketing.
4. Legal Basis for Processing
pk57 processes personal data under one or more of the following legal bases, depending on the specific processing activity:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, transaction processing, KYC verification, withdrawal processing, customer support and account management — all of which are necessary to deliver the service you have contracted for. |
| Legal Obligation | Identity and age verification, anti-money-laundering checks, record-keeping for regulatory audits, and responses to lawful requests from competent authorities. |
| Legitimate Interests | Fraud prevention, abuse detection, network and information security monitoring, internal analytics and Platform improvement — where such interests are not overridden by the User's data protection rights. |
| Consent | Sending promotional emails, SMS marketing or push notifications about pk57 offers, new features or betting markets — only where you have given explicit prior consent. You may withdraw consent at any time through account settings or by contacting support. |
5. How We Use Your Data
The personal data collected by pk57 is used for the following specific purposes:
- Account operation: Creating and maintaining your pk57 account, authenticating your login sessions and providing access to Platform features.
- Transaction processing: Handling deposits and withdrawals, processing bonuses and maintaining accurate account balance records.
- Identity verification: Conducting KYC checks to confirm your age, identity and payment method ownership before releasing withdrawals or where regulatory requirements mandate verification.
- Fraud and security: Detecting, investigating and preventing fraudulent activity, unauthorised account access, multi-accounting and other prohibited conduct described in our Terms & Conditions.
- Responsible gambling: Applying and maintaining the deposit limits, loss limits, session limits or self-exclusion elections you have set, and monitoring betting patterns to identify potential problem gambling behaviour.
- Customer support: Responding to your queries, resolving disputes and maintaining records of support interactions for quality and regulatory purposes.
- Legal compliance: Meeting our obligations under the operator's license, responding to lawful regulatory requests, and maintaining records required under applicable law.
- Marketing (consent-based): Sending you information about pk57 promotions, new markets — including PSL, ICC and live sports — and Platform features, where you have given explicit consent to receive such communications.
- Analytics and improvement: Analysing aggregated and pseudonymised usage data to understand how users interact with the Platform and to guide product improvements.
pk57 does not use personal data for automated decision-making that produces significant legal or similarly significant effects on users, except where required to give effect to responsible gambling restrictions or fraud-prevention measures, in which case you have the right to request human review of the decision.
6. Data Sharing & Disclosure
pk57 does not sell, rent or trade personal data to third parties for commercial purposes. Limited data sharing occurs only in the following circumstances:
6.1 Payment Service Providers
Transaction data is shared with contracted payment processors to facilitate deposits and withdrawals. Payment method names familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are referenced as contextual examples of payment methods. Their availability as active payment processors must be confirmed in the live cashier. None of these providers endorse pk57 or the gambling industry.
6.2 Identity Verification Partners
KYC documents and biometric verification data may be shared with third-party identity verification service providers contracted by pk57. These providers process data solely for the purpose of verifying your identity and age and are bound by strict data processing agreements.
6.3 Fraud Prevention and Security
We may share relevant data with fraud detection services, cybersecurity providers and, where necessary, with other licensed gambling operators participating in shared self-exclusion or fraud prevention programmes.
6.4 Regulatory and Legal Authorities
pk57 will disclose personal data to competent regulatory bodies, law enforcement agencies or courts where required to do so by applicable law, court order or regulatory demand. We will, where legally permissible, notify you of such disclosure.
6.5 Group and Business Transfers
In the event of a merger, acquisition, asset sale or business restructuring involving pk57, personal data held may be transferred to the acquiring entity, subject to confidentiality obligations. Users will be informed of any such transfer and any change to data controller identity.
7. Data Retention
pk57 retains personal data only for as long as is necessary for the purposes for which it was collected, taking into account legal, regulatory and operational requirements. The general retention principles applied are:
- Account and transaction data: Retained for the duration of your account and for a minimum period of five (5) years following account closure, in accordance with the operator's license requirements and applicable anti-money-laundering obligations.
- KYC documents: Retained for the period required by the operator's regulatory framework, typically five (5) years from the date of verification or account closure, whichever is later.
- Support correspondence: Retained for a minimum of three (3) years from the date of the interaction, or longer where correspondence relates to an active dispute or regulatory matter.
- Marketing data: Retained until you withdraw consent or for a maximum of two (2) years from your last engagement, whichever occurs first.
- Technical and usage logs: Typically retained for up to twelve (12) months for security and analytics purposes, following which they are deleted or anonymised.
When personal data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our data deletion procedures.
8. Cookies & Tracking Technologies
pk57 uses cookies and similar technologies — including local storage, session tokens and analytics pixels — to operate and improve the Platform. The categories of cookies we use are as follows:
| Cookie Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Authentication, session management, security tokens and load balancing. The Platform cannot function without these cookies. | No — essential to service |
| Functional | Remembering your language preferences, odds format settings and responsible gambling tool configurations. | No — functional necessity |
| Analytics | Understanding how users navigate the Platform — pages visited, session length, error tracking. Data is aggregated and pseudonymised. | Yes — consent required |
| Marketing / Personalisation | Delivering relevant promotional content based on your Platform activity and preferences, where you have consented to marketing communications. | Yes — consent required |
You can control cookie preferences through your browser settings. Disabling strictly necessary cookies may impair Platform functionality. For analytics and marketing cookies, you may withdraw consent at any time through your account settings or by contacting support.
9. Data Security
pk57 implements technical and organisational measures proportionate to the risk of the processing activities we undertake. Our security measures include:
- Encryption in transit: All data transmitted between your device and the pk57 Platform is encrypted using SSL/TLS protocols. You should always verify that your browser shows a secure HTTPS connection.
- Encryption at rest: Sensitive data — including KYC documents and financial records — is encrypted at rest on secured infrastructure.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff with data access privileges are subject to confidentiality obligations and receive data protection training.
- Password storage: User passwords are hashed using industry-standard algorithms and are never stored in plain text or reversible form.
- Intrusion detection: Our infrastructure is monitored for anomalous access patterns, and incident response procedures are in place to address suspected data breaches promptly.
Your Responsibility: No security measures are infallible. You must keep your pk57 login credentials confidential and use a strong, unique password. pk57 will never ask you to provide your full password via email, live chat or any other channel. If you suspect unauthorised access to your account, contact support immediately at [email protected].
10. International Data Transfers
pk57 operates from outside Pakistan. As a result, your personal data may be transferred to, stored and processed in jurisdictions other than your country of residence — including the country in which the operator is incorporated and any country in which our contracted data processors maintain infrastructure.
Where personal data is transferred internationally, pk57 takes steps to ensure that appropriate safeguards are in place — such as contractual data transfer agreements with data processors — to provide a level of data protection consistent with our obligations under applicable privacy law. If you require further information about the specific safeguards applied to your data in the context of international transfers, please contact us at the details in Section 14.
11. User Rights
Depending on the data protection laws applicable in your jurisdiction, you may hold some or all of the following rights with respect to your personal data held by pk57. Requests can be submitted to our support team as described in Section 14.
Right of Access
You may request a copy of the personal data we hold about you and information about how it is being processed.
Right to Rectification
You may request correction of personal data that is inaccurate or incomplete. Some data — such as your registered name — requires supporting documentation to amend.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal retention obligations, particularly for KYC and transaction records.
Right to Restrict Processing
You may request that we limit how we use your personal data in certain circumstances — for example, while the accuracy of data is being contested.
Right to Data Portability
Where processing is based on consent or contractual necessity and carried out by automated means, you may request a structured, machine-readable copy of the personal data you have provided to us.
Right to Object
You may object to processing based on legitimate interests — particularly direct marketing. Where you object to marketing, we will cease that processing immediately.
Right to Withdraw Consent
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
We will respond to verifiable data subject requests within a reasonable timeframe as required by applicable law. We may ask for identity verification before processing a request to ensure personal data is not disclosed to an unauthorised party.
12. Minors & Age Verification
pk57 does not knowingly collect or process personal data from individuals under the age of 18, or below the higher minimum age required by the operator's license jurisdiction. Age verification is conducted as part of the KYC process for all registered users.
If pk57 becomes aware that personal data has been collected from a minor, we will take prompt steps to delete that data, close the associated account and — where winnings were generated — handle the balance in accordance with applicable regulatory requirements.
🔞 Adults Only: Access to pk57 is strictly restricted to adults aged 18 or over, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may impose additional restrictions. If you are a parent or guardian and believe a minor has accessed pk57, please contact us immediately at [email protected].
13. Changes to This Policy
pk57 reserves the right to update or revise this Privacy Policy at any time. Material changes — those that affect how we use your personal data or the rights available to you — will be communicated via a notice on the Platform, an in-account notification, or by email to the address registered on your account, where available.
The revised Policy will display an updated "Last reviewed" date at the top of the page. Your continued use of the Platform following notification of a material change constitutes acceptance of the updated Policy. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure through our support channel.
We encourage you to review this Policy periodically to stay informed about how pk57 protects your personal data.
14. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by pk57, please contact our support team through the following channel:
Data & Privacy Enquiries — Support Email (plain text — not a link):
Please include "Privacy Request" or "Data Subject Request" in the subject line of your message, along with your registered account username and a clear description of your query or request. This helps us route your message to the correct team and respond within the applicable timeframe.
Live chat support is available on the Platform as stated by the operator. Response times are operator-determined and may vary. For urgent matters — such as suspected unauthorised account access — please use the live chat function for faster response.
For information about how your account data is governed more broadly, please also review our Terms & Conditions. For guidance on responsible gambling tools including self-exclusion, visit our Responsible Gambling page.
Have Questions About Your Data?
Our support team is available to help with any privacy-related query. You can also review our full Terms & Conditions or visit the FAQ for quick answers to common questions from Pakistani users.
Visit the FAQ Terms & Conditions